This tutorial demonstrates how to clear the update cache in ESET Smart Security or ESET NOD32 Antivirus to resolve errors while downloading the latest virus signature database update. You can read a full Knowledgebase article on this topic here:Steps:1. Verify that your Internet connection is active by visiting the ESET home page. If you do not have an active Internet connection, you will need to restore your connection before you can activate your ESET product or receive virus signature database updates.2. Open ESET Smart Security or ESET NOD32 Antivirus.3.
![Eset Eset](/uploads/1/2/5/4/125486096/629189906.png)
Press F5 to open Advanced setup.4. Expand Update → General, click Clear and then click OK.5. Restart your computer.6. Open the main program window and click Update → Update now.
Its being a month or more that we get this errorModules update failed: undocumented error 0x210aWe have about 120 endpoint AVs with 6.6.2068.0 to 6.6.2078.5 and with win 7, 8.1, and win 10. Everyone can see my ERA and firewall is almost the same to all.Many of them were upgraded/updated from endpoint 5.Agent is the latest to all.Update policy is AUTOSELECT and choose automatically no mirror, although i used to have one and there is no proxy.This happened to about 20 pcs. Old setup,migraded from 5 or even fresh new setup.From what i found online i didnt help,mostly fixes with clear cache.I ve even uninstalled and reinstall product.I saw a new fruit on a couple of pcs also.during setup process a msg that says download interruptedany help??
Hi OP, sorry to hear things aren't working for you. Hi OP, sorry to hear things aren't working for you.
Follow the instructions below to check for the latest program module updates in any ESET Windows home product. Earlier product versions may not resemble the screenshots below. Troubleshooting for 'Modules update failed' message. Upgrade your ESET Windows home product to the latest version. Which ESET product do I have and is it the latest. 'Modules update failed' or 'Virus signature database update failed' ESET Support » Home User Support » 'Modules update failed' or other. License information License Public ID or Username or License Key.